Case Studies
Below you’ll find a few of the projects I’m most proud of. I played a leadership role in each of these efforts, wearing a variety of hats to shepherd them from early concepts through execution.
Detailed artifacts including research readouts, personas, and other deliverables are available in the Work Samples section (password required—email me and I’ll send it your way!).

USAID: Transforming Partner Relationships

USAA: Design Research and System Mapping for Operational Communications

Dell Technologies: Content Design & Message Testing for Thought Leadership

AARP: Experience Strategy, Research, and Service Design for a New Fintech Offering

Acorn TV: Cross-Platform CX Strategy and Measurement Framework
